Purchases & Payments
Velvet is free to download and use.
Optional in-app purchases allow you to upgrade your experience - but they are never required to use the app.
You can purchase three types of items:
1) Boosts
One-time visibility boosts.
Push your profile to the top of:
Map List View
Explore results
Each Boost lasts 30 minutes after activation
You can buy multiple Boosts and store them as a balance
You buy Boosts in:
Your Profile (Boost Balance → Get Boosts)
The Map/ListView (via the pink lightning icon)
2) Pins (VelvetVibe)
Pins are short posts you publish on VelvetVibe.
Each Pin requires 1 Pin credit
Pins are visible for a limited time
You can buy Pin packages and use them whenever you like
You buy Pins in:
VelvetVibe → Add Pin → Get Pins
Your Profile (Pin Balance → Get Pins)
3) Ghost Mode
Ghost Mode hides you from all discovery areas (Map, List View, Explore) for a set period, while you still can use the app normally.
You can purchase:
24 hours of Ghost Mode
30 days of Ghost Mode
You buy Ghost Mode in:
Your Profile → Ghost Mode
How are payments processed?
All payments are handled by your app store provider:
Apple App Store (iOS)
Google Play Store (Android)
This means:
You pay using the methods linked to your Apple/Google account
Velvet never sees or stores your credit card or bank data
Prices are shown in your local currency, including applicable taxes where required
Where can I see my purchased items?
You can check your balances under Profile:
Boost Balance → shows how many Boosts you have left
Pin Balance → shows how many Pins you can still post
Ghost Mode → shows if it is active and the “Active until…” date
If a purchase was successful but your balance did not update, see Payment Issues below.
Refund policy
Except where required by applicable law:
All in-app purchases on Velvet are final and non-refundable
Deleting the app or your account does not refund purchases
Unused Boosts, Pins or remaining Ghost time are not refunded
For accidental or duplicate charges, you can contact:
Apple Support (for iOS purchases)
Google Play Support (for Android purchases)
You can also contact Velvet Support if you need help understanding a charge.
Payment issues
If something goes wrong with a purchase, try this:
Make sure you have a stable internet connection
Check if your payment method is valid in your Apple/Google account
Restart Velvet and check your Boost/Pin/Ghost balance again
If money was charged but the item did not appear:
Take a screenshot of the store receipt / transaction
Contact Velvet Support via the in-app Support form
Include:
Your username
Date of purchase
What you tried to buy
Screenshot of the receipt
We will help check your account and, if needed, direct you to Apple or Google for billing assistance.
What happens to purchases if I delete my account or the app?
Deleting the app from your phone does not cancel purchases or remove your store history
Deleting your Velvet account will permanently remove:
Your profile
Friends
Chats
Groups
Pins
But:
Used or unused Boosts, Pins and Ghost time are not refunded
If you later create a new account, previous balances do not transfer automatically
Security & Fraud
Velvet never:
Saves your card details
Sees your full payment information
All financial data is handled securely by:
Apple
Google
If you see suspicious payments:
Check your Apple/Google purchase history
Change your Apple/Google password if needed
Contact their support and then Velvet Support if relevant
If another user asks you to send them money:
Do not pay
Block and report the user immediately
What can I buy on Velvet
Future subscriptions
Currently, Velvet only offers one-time purchases (Boosts, Pins, Ghost Mode).
If we add subscriptions or a Premium plan in the future:
They will be clearly labelled as subscriptions
You will be able to manage and cancel them in:
Apple Subscription Settings
Google Play Subscriptions
Details will be updated in this section when such features go live.
